TERMS & CONDITIONS, CANCELLATION & REFUND POLICY 2022/2023

TERMS AND CONDITIONS:

Stoked Surf strives to ensure that you have the most enjoyable surf/SUP experience. Due to the nature of surfing being dependent on ocean and wind conditions, we may occasionally make changes to improve your surfing experience. Such changes may include altering the meeting or pick-up times, the locations we surf at, the itinerary, the route, accommodation or transportation arrangements. Stoked Surf will always inform you of such changes. Stoked Surf reserves the right to cancel or postpone any experience due to gigantic waves or gale-force winds.

We are a boutique, owner operated business, far from being a mainstream operation. We have limited capacity in both our vehicles and in our lessons due to the fact that we have coach:student ratios we need to adhere to. For business survival, we have a very clear and stringent cancellation policy. Please ensure you read our cancellation and refund policy below when booking with us:

CANCELLATION POLICY:

SURF LESSONS, SURF GUIDING, DAY TRIPS & STAND-UP PADDLEBOARDING EXPERIENCES:

• 100% cancellation fee applies, for any booking cancelled 0 – 24 hours prior to booking date
• 50 % cancellation fee applies, for any booking cancelled 24-48 hours prior to booking date
• 25% cancellation fee applies, for any booking cancelled more than 48-72 hours prior to booking date
• 0% cancellation fee applies, for any booking cancelled more than 72 hours prior to booking date.

*Please see our refund policy for admin charges.

SURF AND STAY PACKAGES & MULTI-DAY TRIPS:

• 100% cancellation fee applies, for any booking cancelled 0 – 7 days prior to booking date
• 50 % cancellation fee applies, for any booking cancelled 8 – 14 days prior to booking date
• 25% cancellation fee applies, for any booking cancelled more than 14 days prior to booking date
• 0% cancellation fee applies, for any booking cancelled more than 30 days prior to booking date.

*Please see our refund policy for admin charges.

KIDS EXTRA-MURAL SURFING PROGRAMME & KIDS SURF HOLIDAY CAMPS (INCL. DROP-INS):

As this is booked as a package deal and your child’s slot is secured for the duration of the term/surf camp, missed lessons, unfortunately, can not be made up, refunded nor carried over to the next term/next holiday camp. The same applies for drop-in sessions. If your child is unable to attend a session, kindly let us know so that we can update the coach schedule. In the event your child is unable to continue with the package for any reason, you may transfer the lessons to another child who may fill that same slot provided it is a suitable fit for the group.

COVID-19 CANCELLATION POLICY:

Our standard cancellation policy applies for any cancellation COVID-19 related. In the event of a National Lockdown in South Africa which prevents us from rendering our service (eg beach closures), and Stoked Surf needs to cancel, our refund policy listed below applies.

CANCELLATION POLICY DUE TO INJURY/ILLNESS:

Our standard cancellation policy applies, including if you are injured during your booking with us.

We advise that you have travel and medical insurance to cover such possibilities including participating in adventure activities.

REFUND POLICY:

IF YOU, THE CLIENT, CANCELS:

A 10% admin fee will be subtracted from the total refundable amount. The admin fee will be charged in addition to the cancellation fee (see cancellation policy above) to cover transaction and administration costs to process this booking.

IF STOKED SURF CANCELS:

Surfing is a weather dependent activity. We do not cancel in the event of moderate wind and rain. We will however cancel in the event of galeforce winds or extreme swells. In this instance, you will be offered an alternative date to reschedule your booking.

If you are unable to reschedule your booking, we will offer you two options:

1) a voucher to the same value paid valid for 1 year from the date of issue

2) a refund of 95% of the amount paid. A 5% fee is retained for all credit card/instant EFT payments to cover the costs of the transaction fees incurred to process this refund. The refund will be processed in the ZAR amount and therefore is subject to exchange rate fluctuations.

Stoked Surf shall not be liable for any loss, damage, injury, additional cost, accident, delay, irregularity, illness (including COVID-19) that may be occasioned by any error or default, act or omission by the client in carrying out the arrangements of the booking, or otherwise in connection therewith.